This Refund Policy explains how refunds work for DNZ Labs products.
Payments may be processed by third-party payment providers such as Lemon Squeezy. Refund handling may depend on the product, payment processor, purchase type, local laws, and the circumstances of the request.
1. General Refund Approach
If you are not satisfied with a DNZ Labs product, contact us.
We review refund requests reasonably and in good faith.
Refund eligibility may depend on:
- purchase date;
- product type;
- license tier;
- subscription status;
- usage;
- technical issue;
- abuse or fraud signals;
- applicable law;
- payment processor rules.
2. Refund Window
Unless a product page or checkout page says otherwise, refund requests should be made within a reasonable period after purchase.
A common refund review window is 14 days from purchase.
This window does not guarantee approval in all cases and does not limit rights you may have under applicable law.
3. Annual Subscriptions
If you purchase an annual subscription and receive a refund, the related license may be disabled, revoked, or marked as refunded.
After refund, the app may no longer treat the license as active.
If a subscription payment fails, access may continue temporarily depending on product policy or grace behavior, but access may later expire or be disabled.
4. Lifetime Licenses
If you purchase a lifetime license and receive a refund, the related lifetime license may be disabled, revoked, or marked as refunded.
A refunded lifetime license may not be used.
5. Voluntary Payments
Some DNZ Labs apps are free and offer an optional pay-what-you-want payment.
These payments are voluntary. They grant no license, no additional features, and no entitlement of any kind.
If you paid by mistake or changed your mind, contact support within 14 days and we will refund it, no questions asked.
6. Duplicate Purchases
If you accidentally purchase the same product more than once, contact support.
We may refund duplicate purchases after verifying the transactions.
7. Fraud and Abuse
DNZ Labs may deny refunds or disable licenses in cases of fraud, abuse, chargeback misuse, public license sharing, excessive activation abuse, or violation of Terms.
8. How to Request a Refund
Contact support with:
- Product name
- Purchase email
- Order ID if available
- Reason for refund request
Email: support@dnzlabs.app
Support page: https://dnzlabs.app/support
9. Effect of Refund
If a refund is approved:
- your payment provider may process the refund;
- the license may be marked as refunded;
- app access may be removed;
- activation may stop working;
- update entitlement may stop;
- support for that license may end.
Refunds may take time to appear depending on your bank or payment provider.